The purpose of this article is to walk through a typical sign-in experience. For help with signing in, or to troubleshoot problems, see Having trouble with Two-factor Authentication. Your sign-in experience differs depending on what you choose to use as your second factor: a phone call, an authentication app, or texts. The following information describes the two-step verification experience with a call to your mobile or office phone. Sign in to an application or service such as Microsoft 365 using your username and password. Microsoft calls you. Answer the phone and press the # key. The following information describes the two-step verification experience with a text message to your mobile phone: Sign in to an application or service such as Microsoft 365 using your
username and password. Microsoft sends you a text message that contains a verification code. Enter the code in the box provided on the sign-in page. The following information describes the experience of using the Microsoft Authenticator app for two-step verifications. There are two different ways to use the app. You can receive push notifications on your device, or you can open the app to get a verification code. Sign in to an application or service such as Microsoft 365 using your username and password. Microsoft sends a notification to the Microsoft Authenticator app on your device.What will your sign-in experience be?
Sign in with a phone call
Sign in with a text message
Sign in with the Microsoft Authenticator app
To sign in with a notification from the Microsoft Authenticator app
Open the notification on your phone and select the Verify key. If your company requires a PIN, enter it here. You should now be signed in.
To sign in using a verification code with the Microsoft Authenticator app
If you use the Microsoft Authenticator app to get verification codes, then when you open the app you see a number under your account name. This number changes every 30 seconds so that you don't use the same number twice. When you're asked for a verification code, open the app and use whatever number is currently displayed.
Sign in to an application or service such as Microsoft 365 using your username and password.
Microsoft prompts you for a verification code.
Open the Microsoft Authenticator app on your phone and enter the code in the box where you are signing in.
Signing in with an alternate method
Sometimes you don't have the phone or device that you set up as your preferred verification method. This situation is why we recommend that you set up backup methods for your account. The following section shows you how to sign in with an alternate method when your primary method may not be available.
Sign in to an application or service such as Microsoft 365 using your username and password.
Select Use a different verification option. You see different verification options based on how many you have set up.
Choose an alternate method and sign in.
Next steps
If you have problems signing in with two-step verification, get more information at Having trouble with Two-factor Authentication.
Learn how to Manage your two-step verification settings.
Find out how to Get started with the Microsoft Authenticator app so that you can use notifications to sign in, instead of texts and phone calls.
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Verify academic eligibility for Microsoft 365 Education subscriptions
- Article
- 10/25/2022
- 4 minutes to read
In this article
If you're part of an academic institution, you can sign up for a free trial of Microsoft 365 Education. After Microsoft verifies the academic eligibility of your school, you can buy Microsoft 365 products at academic prices. This includes products that are available for free, like Office 365 A1 for faculty and Office 365 A1 for students. You have until the end of the free trial to convert it to a paid subscription at academic prices.
This article describes how to verify your school's academic eligibility, check the eligibility status, and buy subscriptions at academic prices after your school is approved.
Before you begin
You must already have a Microsoft 365 Education trial subscription. If you don't have a trial subscription, visit this webpage and select Get started for free.
Verify that you have a trial subscription
If you're not sure if you have a Microsoft 365 Education trial subscription, use these steps to verify that you do.
- In the Microsoft 365 admin center, go to the Billing > Your products page.
- Look for Office 365 A1 for faculty Trial and Office 365 A1 for students Trial. If you don't find these subscriptions, visit this webpage and select Get started for free.
Verify your school's academic eligibility
In most cases, when you sign up for a free trial and complete the eligibility verification wizard to provide your school's domain, you receive an immediate approval or denial of your school's eligibility. In some cases, we require more information to complete a manual eligibility review and will reach out to you with a questionnaire to complete. This review can take up to 10 business days. After we review your school's eligibility information, we send an email that notifies you of your school's status.
You can close the academic verification wizard before entering a domain and start using the trial subscription right away. However, you aren't eligible for academic prices until you complete the verification process. You must complete the process before the end of your free trial to convert to a paid subscription and continue to use it. This also applies when you convert to the free A1 subscription.
If your academic eligibility is denied, see My school isn't eligible. What do I do now?
Check the status of your school's academic eligibility
After you have a Microsoft 365 Education trial, you can check the status of your school's academic eligibility at any time.
Go to the Microsoft 365 admin center.
On the home page, find the Billing card.
The Billing card indicates the status of the verification process. The card shows one of the following statuses: approved, pending, declined, or add your domain.Note
If you don't see one of those statuses, it means that you don't have a Microsoft 365 Education trial subscription. To start a free trial, visit this webpage and select Get started for free.
Buy subscriptions at academic prices
After your school's eligibility is verified, you can buy subscriptions at academic prices. You can also convert your free trial to a paid subscription. If you want to convert your trial subscription, you must do so before the end of the trial period.
In the Microsoft 365 admin center, go to the Billing > Purchase services page.
To view academic offers, select the Education tab.
Note
The Education tab isn't displayed if your eligibility is pending.
When you find the offer you want to buy, select it, then select Buy.
Complete the checkout process to buy the subscription.
When does my free trial end?
You can find the expiration date for your free trial subscription on the Your products page. You can also extend the trial.
- In the Microsoft 365 admin center, go to the Billing > Your products page.
- Find the trial subscription.
- In the Billing section, under Free trial subscription, the expiration date is shown.
- If you want to extend the trial, select Extend trial. You can only do this once per free trial subscription.
My school isn't eligible. What do I do now?
If your school doesn't qualify as a Microsoft Qualified Academic Institution, you can still buy commercial offers in the admin center on the Billing > Purchase services page. If your organization is a nonprofit group, your group might be eligible for subscriptions for non-profits. To learn more, see Discounts and donations for nonprofits.
If you have questions about your school's academic eligibility decision, contact support.
Next steps
To learn how to deploy Microsoft 365 for your school, visit Microsoft 365 Education documentation and resources. Next, you can add users and assign licenses at the same time. If you need to, you can also buy more licenses for your subscription.
Related content
Microsoft 365 Education Documentation for IT Admins [article links]
Microsoft Teams for Education [product page]
Understand subscriptions and licenses in Microsoft 365 for business [article]
Assign licenses to users [article]
Buy or remove subscription licenses [article]
Move users to a different subscription [article]
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