Lỗi An internal error occurred Remote Desktop Windows 10

Chi tiết cách sửa lỗi: Remote Desktop, “An internal error has occurred “

1]Định cấu hình cài đặt

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Chọn Show Optionstừ phần dưới cùng bên trái của màn hình. Điều hướng đến Experience. GraceHE-MSFT · Mar 10, 2021 at 01:43 AM

Hi,
We are looking forward to your reply and ready for help.

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SohonHIM-1673 GraceHE-MSFT · Sep 22, 2021 at 01:58 AM

hi Please kindly fix for me ,

The issues is that : an internal error has occurred

0 Votes 0 ·

GraceHE-MSFT answered • Mar 8, '21 | AnthonyNGOPLOTI-6226 published • Nov 2, '21

Hi,
Thank you for your reply. Here are some suggested solutions.

1. Change Remote Desktop Connection Settings
   Go to the Start Menu, search for Remote Desktop Connection, and open it up.
   Click on Show Options to unveil all the settings.
   Switch to the Experience tab and then make sure ‘Reconnect if the connection is dropped’ box is checked
   Try connecting again.
   

2. Changing MTU Value
   To change your MTU value, you will have to download a tool called TCP Optimizer. You can download it from //www.speedguide.net/downloads.php.
   Once downloaded, open up TCP Optimizer as an administrator.
   At the bottom, select Custom in front of Choose settings.
   Change the MTU value to 1458.
   Click Apply Changes and then exit the program.
   Check if it fixes the issue.
   

3. Changing Security of RDP in Group Policy Editor
   Go to the Start Menu, search for Local Group Policy and open up ‘Edit group policy’.
   Navigate to the following directory:
   Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Security
   On the right-hand side, locate the ‘Require use of specific security layer for remote [RDP] connections’ and double-click it to edit it.
   If it is set to ‘Not configured’, select Enabled and then in front of Security Layer, choose RDP.
   Click Apply and then hit OK.
   Restart your system so that the changes take effect.
   Try connecting again.
   

4. Disabling Network Level Authentication
   Go to your Desktop, right-click on This PC and select Properties.
   Click on Remote Settings.
   Under Remote Desktop, un-tick the ‘Allow connections only from computers running Remote Desktop with Network Level Authentication’ box.
   Click Apply and then hit OK.
   See if it isolates the issue.

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LPhngHin-7668 · Mar 10, 2021 at 09:15 PM

Hi Grace,

Thank you for the support!

The issue has been fixed after I turn off "receive side scaling" in the NIC Team config.

Regards,

Hien

2 Votes 2 ·

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ThomasLevesque-0570 LPhngHin-7668 · Oct 16, 2021 at 04:30 PM

The only option that worked for me is option 4, which isn't ideal, but hey, at least it works now.

0 Votes 0 ·

JacoboCano-3496 LPhngHin-7668 · Oct 21, 2021 at 01:49 AM

This works for me, thank you!

0 Votes 0 ·

YuvarajuVemalaSarasAmerica-1146 · Mar 16, 2021 at 05:20 AM

Option 3 is worked on most of the servers.

0 Votes 0 ·

DynamicsAdmin-4267 YuvarajuVemalaSarasAmerica-1146 · Aug 28, 2021 at 08:55 AM

Yes option 3 worked for me

0 Votes 0 ·

Ashokkumar-4630 · Jul 02, 2021 at 11:15 AM

This one work for me guys.....

Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Security
On the right-hand side, locate the ‘Require use of specific security layer for remote [RDP] connections’ and double-click it to edit it.
If it is set to ‘Not configured’, select Enabled and then in front of Security Layer, choose RDP.
Click Apply and then hit OK.
Restart your system so that the changes take effect.
Try connecting again.

Regards,
Ashok

0 Votes 0 ·

DeenaKistasami-7856 · Jul 24, 2021 at 03:07 PM

Solution 3 worked for me. Thanks for the detailed troubleshooting guide.

0 Votes 0 ·

BrianJohnson-0784 · Sep 18, 2021 at 08:03 PM

I would suggest trying number 3 first. It worked for me. It appeared to work but on retrying its back to multiple instances of An internal error has occurred before allowing the connection.

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GraceHE-MSFT answered • Mar 5, '21 | LPhngHin-7668 commented • Mar 7, '21

Hi,
Thank you for posting your query. According to your description above, I would appreciate if you can help me with more information. And here are some suggestions.

1. please check your RDP version.
   

   
   

2. When VPN'ed in from the computer in question, can you ping the remote network? If not then thats where the problem lies.
   If yes then can you ping any other device on the network. Is there any other server which you can try and connect to? does that work?
   

3. reset the VPN tunnel and set it to allow all traffic.
   

4. remove the PC from the domain and rejoined.

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LPhngHin-7668 · Mar 07, 2021 at 01:46 AM

Hi Grace,

Thank you for your support!

I would like to answer your question as bellow:

1. RDP version:

2 & 3. No VPN connection is established
4. I tried to rejoin PC to the domain but still get same problem

Regards,

Hien

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KoppNikolasexternal-7238 answered • Apr 19, '21

Possible duplicate / other tips:

//docs.microsoft.com/en-us/answers/questions/360403/rdp-stopped-after-update-must-reboot-server-repeat.html?childToView=362272

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Neman answered • Jun 8, '21

Adding only for the record, as the problem could be at target computer rather than your source. Our problem was intermittent connection to an AWS EC2 instance which had been working fine for months. One user was logged in, but nobody else could connect. [RDP allows up to two simultaneous logins.] The solution was to confirm all users were logged out, reboot via the EC2 console, log in with an admin user, and forcibly disconnect all other interactive [i.e. supposedly human] users.

After reboot/login:
1. Open a command prompt [either as an admin user or an administrative command prompt]
2. Type qwinsta or query session [gives more info than query user] - see //docs.microsoft.com/en-us/windows-server/administration/windows-commands/qwinsta
3. Look at ID [session ID] column in the list of users. Determine which ones should be logged off. [Your current user has an > preceding its name.]
4. Type logoff 3 to forcibly logoff the user with session ID = 3. No output appears, but the session is terminated. [Run qwinsta a second time to confirm.]

This error is too broad and captures too many possible problems with one message.

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NickolaiMcghie-7555 answered • Jul 9, '21 | Patrick1 commented • Sep 6, '21

Denial of Service attacks on port 3389 [RDP] can also cause this issue. Just had to block request on a public webserver which had thousands of records revealing external entities attacking that port. After about 5 minutes of blocking external access to that port the internal network access worked.

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DanielOm-9781 · Aug 19, 2021 at 10:51 AM

Indeed, since none of the suggestions above worked for me, I took a look in the event viewer. It appeared there were thousands and thousands of failed login attempts. The event viewer won't show the external IPs, so I used a port monitor for that. It's very unfortunate that RDP does not offer a block after N failed attempts, though there are 3rd party programs that can do this for you. Eventually I got rid of the hack-attempts by changing the RDP port number in the registry.

//Daniel

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Patrick1 · Sep 06, 2021 at 10:15 PM

Yep, that was the issue for me too.
My solution was to adjust the inbound rules on my firewall to only allow the specific IP address of my client.

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SimonKravis-3338 answered • Oct 4, '21

Not an answer but I often get the Internal Error message from RDP at various stages when accessing my VPS - sometimes before showing the login screen, sometimes after supplying credentials. If I try making the connection multiple times it usually works eventually.

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Chi tiết cách sửa lỗi: Remote Desktop, “An internal error has occurred “

1]Định cấu hình cài đặt

Mở ứng dụng Kết nối Máy tính Từ xa bằng cách tìm kiếm nó trong hộp Search của Windows.

Chọn Show Optionstừ phần dưới cùng bên trái của màn hình. Điều hướng đến Experience.

Unchecki rằng Reconnect if the connection is dropped.

2] Tắt mọi kết nối VPN

Mở ứng dụng Cài đặt Windows 10. Điều hướng đến đường dẫn sau: Network & Internet > VPN.

Chọn mạng VPN mà máy tính của bạn được kết nối và chọn Disconnect.

Nếu bạn đang sử dụng bất kỳ phần mềm VPN nào của bên thứ ba, hãy thoát khỏi ứng dụng đó.

3]Rời khỏi và tham gia lại một miền

Để xóa hệ thống khỏi miền, hãy sử dụng quy trình sau:

1. Nhấp vào nút Start và mở ứng dụng Settings.
2. Đi đến System > Accounts > Access work or school.
3. Chọn tổ chức bạn muốn ngắt kết nối máy tính của mình.
4. Lựa chọn Disconnectđể ngắt kết nối với tổ chức.
5. Khởi động lại hệ thống.

Điều này sẽ ngắt kết nối hệ thống khỏi miền.

4]Sử dụng tiện ích Chính sách bảo mật cục bộ

Search Local Security Policy và chọn kết quả thích hợp. Lựa chọnLocal Policies > Security options trong bảng điều hướng bên trái.

Trên bảng điều khiển bên phải, nhấp đúp vào System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing.

Nó sẽ mở hộp thoại cấu hình.

Lựa chọn Enabled. Lựa chọn Applyvà sau đó chọn OK

Khởi động lại máy tính của bạn và kiểm tra xem điều đó có khắc phục được sự cố của bạn không.

BLog Thủ Thuật chúc anh em thành công!!!

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