All errors and warnings relating to the player are returned in a player error object. {
"code": 104153,
"message": "Sorry, the video player failed to load.",
"sourceError": { Error object | null },
"type": "setupError"
}
Error code descriptions are listed on this page. This property can be localized. Possible values: NameDescription code number Identifier for the error message string Error text displayed displayed to the user sourceError object | null Lower level error or event, caught by the player, which resulted in this error type string Category of error or warning
• error
• playAttemptFailed
• setupError
• warning
An error has the following behaviors:
- Stops player functionality
- Displays the code and message to the viewer
- In log events, displays the code with a link to this document
- Returns a type value of error or setupError
An warning has the following behaviors:
- In log events, displays the code with a link to this document
- May degrade player functionality
- Does not display the code and message to the viewer
- Returns a type value of playAttemptFailed or warning
Use the sections below to help you troubleshoot and programmatically handle player-related issues.
These errors prevent the player from setting up successfully; they occur after jwplayer[].setup[] is called, are dispatched in a "setupError" event and prevent the dispatch of the "ready" event.
| 100000 | An unknown setup error occurred. | none | Sorry, the video player failed to load. |
| 100001 | Setup took longer than 60 seconds to complete. | Setup Timeout Error: Setup took longer than 30 seconds to complete. | Sorry, the video player failed to load. |
| 100011 | Missing license key: the key was not found in the setup config or the jwplayer.key global. | Error setting up player: Missing license key | Sorry, the video player failed to load. |
| 100012 | Invalid license key. | Error setting up player: Invalid license key | Sorry, the video player failed to load. |
| 100013 | Expired license key. | Error setting up player: Invalid license key | Sorry, the video player failed to load. |
| 100014 | License key is not supported in unlimited edition. | - | Sorry, the video player failed to load. |
Setup failed because the player could not load a necessary javascript component.
| 101100 | A component of the player failed to load. | Network error | Sorry, the video player failed to load. |
| 101101 | Failed to load the jwplayer.core component | Network error | Sorry, the video player failed to load. |
| 101102 | Failed to load the jwplayer.core.controls component | Network error | Sorry, the video player failed to load. |
| 101103 | Failed to load the jwplayer.core.controls.polyfills component | Network error | Sorry, the video player failed to load. |
| 101104 | Failed to load the jwplayer.core.controls.html5 component | Network error | Sorry, the video player failed to load. |
| 101105 | Failed to load the jwplayer.core.controls.polyfills.html5 component | Network error | Sorry, the video player failed to load. |
| 101120 | Failed to load the polyfills.intersection-observer component | Network error | Sorry, the video player failed to load. |
| 101130 | Failed to load the jwplayer.amp component | Network error | Sorry, the video player failed to load. |
| 104100 | A playback component of the player [provider] failed to load | Failed to load media | Sorry, the video player failed to load. |
| 104151 < 8.19.0 As per Adobe, Flash Player is no longer supported. | The provider.flash.js playback component of the player [Flash provider] failed to load | Failed to load media | Sorry, the video player failed to load. |
| 104152 | The provider.html5.js playback component of the player [HTML5 provider] failed to load | Failed to load media | Sorry, the video player failed to load. |
| 104153 | The provider.hlsjs.js playback component of the player [HLS.JS provider] failed to load | Failed to load media | Sorry, the video player failed to load. |
| 104154 | The provider.shaka.js playback component of the player [Shaka provider] failed to load | Failed to load media | Sorry, the video player failed to load. |
Setup failed because the requested playlist could not be parsed.
| 102000 | Unknown error. This is generally caused by an unknown XHR error or an exception thrown while parsing the content; for more context we recommend checking the source error. | Error loading playlist: Error loading file | Sorry, the video player failed to load. |
| 102001 | The XHR request exceeded the timeout argument or the default of 60 seconds. | Error loading playlist: Timeout | Sorry, the video player failed to load. |
| 102002 | The browser failed to make the XHR request because it does not support XMLHttpRequest. | Error loading playlist: Error loading file | Sorry, the video player failed to load. |
| 102003 | An exception was thrown while calling xhr.open. The reason varies depending on the browser, but the cause is usually a malformed URL. | Error loading playlist: Error loading file | Sorry, the video player failed to load. |
| 102004 | An exception was thrown while calling xhr.send. The reason varies depending on the browser. | Error loading playlist: Error loading file | Sorry, the video player failed to load. |
| 102005 | An exception was thrown in the XHR requestFilter. | Error loading playlist: Error loading file | Sorry, the video player failed to load. |
| 102006 | The XHR request failed with a status code outside of the 400 and 500 ranges. | Error loading playlist: [] | Sorry, the video player failed to load. |
| 102007 | The XHR request of a relative or protocol-relative URL failed because the page is hosted over the file:// protocol. We recommend either hosting your pages on the web, or using absolute paths with defined protocols. | Error loading playlist: [] | Sorry, the video player failed to load. |
| 102400-102599 | The XHR request failed and returned a valid HTTP status error [eg. 102404 is HTTP status code 404]. | Error loading playlist: File not found [http status code 404] Error loading playlist: [] | Sorry, the video player failed to load. |
| 102601 | The DOMParser could not parse the XML; it must be malformed. | Error loading playlist: Invalid XML | Sorry, the video player failed to load. |
| 102602 | The XML did not return a response; it must be malformed. | Error loading playlist: Invalid XML | Sorry, the video player failed to load. |
| 102611 | The JSON could not be parsed; it must be invalid. | Error loading playlist: Invalid JSON | Sorry, the video player failed to load. |
| 102621 | The requested playlist is not a valid RSS or JSON feed. | Error loading playlist: Not a valid RSS/JSON feed | Sorry, the video player failed to load. |
Setup failed because an invalid playlist was requested.
| 102630 | Either an empty playlist was requested or none of the items passed our filter for valid files. This includes the browser being unable to play the video, e.g. if the required codecs are not installed. | No playable sources found | This video file cannot be played. |
| 102640 | The playlist item could not be loaded because it is undefined or missing a valid source. | No media | This video file cannot be played. |
| 102700 | When using the player setPlaylistItemCallback method to skip playlist items, all items in the playlist are skipped because the callback returned rejected Promises for each item. | - | This video cannot be played because of a technical error. |
These errors stop playback and display an error message on the player's UI. They occur after the "ready" event is triggered, and are dispatched in an "error" event.
| 200001 | An exception occurred while completing the player's setup. | none | This video cannot be played because of a technical error. |
These errors are dispatched when jwplayer[].load[content] is called and the content cannot be loaded or played.
| 202000 | Unknown error. This is generally caused by an unknown XHR error or an exception thrown while parsing the content; for more context we recommend checking the source error. | Error loading playlist: Error loading file | Sorry, the video player failed to load. |
| 202001 | Request exceeded timeout argument or default of 60 seconds. | Error loading playlist: Timeout | Sorry, the video player failed to load. |
| 202002 | The browser failed to make the XHR request because it does not support XMLHttpRequest. | Error loading playlist: Error loading file | Sorry, the video player failed to load. |
| 202003 | An exception was thrown while calling xhr.open. The reason varies depending on the browser, but the cause is usually a malformed URL. | Error loading playlist: Error loading file | Sorry, the video player failed to load. |
| 202004 | An exception was thrown while calling xhr.send. The reason varies depending on the browser. | Error loading playlist: Error loading file | Sorry, the video player failed to load. |
| 202005 | An exception was thrown in the XHR requestFilter. | Error loading playlist: Error loading file | Sorry, the video player failed to load. |
| 202006 | The XHR request failed with a status code outside of the 400 and 500 ranges. | Error loading playlist: Error loading file | Sorry, the video player failed to load. |
| 202007 | The XHR request of a relative or protocol-relative URL failed because the page is hosted over the file:// protocol. We recommend either hosting your pages on the web, or using absolute paths with defined protocols. | Error loading playlist: [] | Sorry, the video player failed to load. |
| 202400-202599 | The XHR request failed and returned a valid HTTP status error [eg. 202404 is HTTP status code 404]. | Error loading playlist: File not found [http status code 404] Error loading playlist: [] | Sorry, the video player failed to load. |
| 202601 | The DOMParser could not parse the XML; it must be malformed. | Error loading playlist: Invalid XML | Sorry, the video player failed to load. |
| 202602 | The XML did not return a response; it must be malformed. | Error loading playlist: Invalid XML | Sorry, the video player failed to load. |
| 202611 | The JSON could not be parsed; it must be invalid. | Error loading playlist: Invalid JSON | Sorry, the video player failed to load. |
| 202621 | The requested playlist is not a valid RSS or JSON feed. | Error loading playlist: Not a valid RSS/JSON feed | Sorry, the video player failed to load. |
| 202630 | Either an empty playlist was requested or none of the items passed our filter for valid files. | Playlist error: No playable sources found | Sorry, the video player failed to load. |
These errors occur when the player attempts to switch playlist items, either via normal playlist progression [an item ends and the following one loads] or when calling jwplayer[].next[].
| 203000 | An error occurred when switching playlist items. | N/A | This video file cannot be played. |
| 203100 | A playback component of the player [the provider], required to play the requested item, failed to load between playlist items. | Playlist error: Failed to load media | This video file cannot be played. |
| 203640 | The playlist item could not be loaded because it is undefined or missing a valid source. | Playlist error: No media | This video file cannot be played. |
These errors occur when jwplayer[].load[content] is called but the provider required to reproduce the media failed to load.
| 204100 | A playback component of the player [the provider] failed to load. | Could not play video: Failed to load media | This video file cannot be played. |
| 204151 < 8.19.0 As per Adobe, Flash Player is no longer supported. | The provider.flash.js playback component of the player [Flash provider] failed to load. | Could not play video: Failed to load media | This video file cannot be played. |
| 204152 | The provider.html5.js playback component of the player [HTML5 provider] failed to load. | Could not play video: Failed to load media | This video file cannot be played. |
| 204153 | The provider.hlsjs.js playback component of the player [HLS.JS provider] failed to load. | Could not play video: Failed to load media | This video file cannot be played. |
| 204154 | The provider.shaka.js playback component of the player [Shaka provider] failed to load. | Could not play video: Failed to load media | This video file cannot be played. |
An error occurred while reproducing content with our Flash Provider.
210000
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