Lỗi error while retrieving information from server rh-01

“Error retrieving information from server rh-01 play store is a common error on Play store while downloading the app from Play Store. However, this is not a Play Store server error and it can be caused by custom ROM on Android. This was the guide to solve the server error onPlay Store.

It used to work fine but now when I open the Play Store app it says "Error retrieving information from server. [RH-01]" and I can't do anything. I tried clearing the cache of the Google Play Store and Google Play Services but it still has the problem. Gmail still works from the phone so I don't think it's a problem connecting to my google account.

I have an Xperia Arc with custom rom, which turns out to be the problem. See accepted answer.

asked Dec 2, 2012 at 1:11

CeleritasCeleritas

1,79512 gold badges43 silver badges64 bronze badges

2

This could be caused by flashing an incompatible GApps package. If that's not the case [and you are sure you have the correct/compatible GApps installed], try the following:

1. Open the "Google Play" app and press the home button to return
2. Go to Settings → Applications → Manage Applications
3. Select the "ALL" tab, Search for "Google Play Store" and press it to open.
4. Press "Clear cache"
5. Press "Force stop"
6. Return to Settings → Applications → Manage Applications
7. Press "Google Services Framework"
8. Press "Clear Data"
9. Press "Force Stop"
10. Start "Google Play Store" and it should give an error
11. Reboot. Once your device has restarted Google Play Store should work. Wait a minute or too if it doesn't.

This should help if a corrupt cache is the cause of your problems [a corrupt cache might lead to strange error messages, amongst others]. If it doesn't help, you might try the same steps but include "Clear Data" for the playstore app.

answered Dec 2, 2012 at 1:55

Izzy♦Izzy

90.8k72 gold badges341 silver badges936 bronze badges

6

Apparently some custom ROMs do not come with any Google services and to fix this you need to flash gapps using a program such as Clock Work Mod. This page has a link to download gapps.