What is a question about whether a specific course of action should or should not be taken?
Policy Number: 04.02 Policy StatementStaff are expected to perform job duties and responsibilities in a manner that reflects the highest ethical and professional standards of conduct and performance. Duke seeks to resolve conduct and performance problems in the most informal and positive manner possible, such as through counseling, coaching, additional training or supervision. Duke has developed specific corrective-action protocols that should be followed when staff do not meet expectations for conduct and/or performance. Disciplinary procedures will be administered consistently and in a manner that is intended to be corrective. To ensure the equitable processing of corrective actions, the supervisor will be responsible for the proper handling of such matters, including the assurance that staff rights are protected, and that appropriate action is taken when circumstances warrant. Supervisors should therefore consult with the entity/department Human Resources representative or a Staff and Labor Relations representative prior to the implementation of corrective action. Policy Details
PhilosophySuccessful job performance is dependent upon many factors - not the least of which is a full and clear understanding of and commitment to job performance expectations and applicable Duke and department policies and procedures. Supervisors and staff are expected to understand and follow job and workplace performance standards and to take advantage of the many resources available to support successful performance. These resources include:
Supervisors may use coaching, feedback, performance improvement plans and corrective actions to assist and guide them in resolving unsatisfactory job performance, misconduct or behavior that violates Duke policies, procedures, or practices. Counseling to Support Effective Performance and BehaviorSupervisory counseling with staff is an expected preliminary step prior to corrective action and should be conducted when a staff member has not adhered to the expected Standards of Conduct or when a supervisor deems it necessary in order to bring a staff member's performance to an expected level. Each supervisor has the responsibility of counseling his or her staff to try to modify behavior and to administer corrective action when appropriate. All corrective actions must be documented. The following principles apply to supervisory counseling actions at Duke:
If a staff member's work performance or behavior continues to need improvement or if a Duke policy has been violated, corrective steps should be taken to modify and improve behavior based on the nature and severity of the issue, the frequency with which the problem has occurred, and any extenuating circumstances. Corrective ActionGuidelinesIn determining the proper course of corrective action, the supervisor may repeat, modify, or omit a level of disciplinary action based upon the facts of the specific case. For example, in the case of serious misconduct, immediate termination of employment may be warranted. "Serious misconduct" is defined as any action committed by a staff member (while engaged in Duke business or on Duke premises) that includes - but is not limited to - the violation of laws, and/or Duke policies, procedures, and practices; theft; assault; fighting; unethical conduct; safety violations; harassment; possession/concealment of weapons; possession, use, sale, or purchase of illegal drugs or illegal intoxicants; falsification or improper alteration of records (including time cards/records); and/or disclosure or misuse of confidential information. DocumentationAll corrective actions, counseling discussions, and related facts must be documented - with one copy of all documents provided to the staff member and one filed in the staff member's department personnel file. The entity/department Human Resources representative or a Staff and Labor Relations representative will assist supervisors in recording appropriate documentation for counseling discussions, written warnings, and terminations. Corrective-Action ProtocolsDuke has designed its corrective-action protocols to identify and correct problems or behaviors that affect the work performance of staff. The proper steps for corrective action must be handled consistently within and across each entity/department/unit and for each problem. Duke's "corrective action" processes include the following actions:
Duke intends its corrective-action policies and procedures to be progressive. However, depending on the situation, supervisors are permitted to repeat, omit, or employ any corrective action plan out of the progressive sequence. Duke also reserves the right to effect immediate termination if such action is deemed necessary. All corrective actions are determined on a case-by-case basis by individual entities, departments, and units and by Duke's Staff and Labor Relations staff. Staff who are absent for three consecutive, scheduled workdays without contacting an immediate supervisor will be considered as having resigned their position(s) at Duke and will be immediately terminated. Corrective Action Tracks: Attendance and Behavioral/PerformanceAttendance, behavioral and performance issues are addressed in separate tracks. For example, a staff member who has been issued a written warning for a performance/behavioral issue would receive another, separate warning for an attendance problem that warrants corrective action. If attendance is corrected but the performance/behavior continues at below expectations, a final written warning for performance may be warranted. See the chart below to confirm the appropriate corrective action track. Corrective Action Tracks Chart
Expectations of Conduct and PerformanceDuke intends its corrective-action policies and procedures to be progressive. The following guidelines are provided to assist supervisors and staff in understanding expected conduct and performance, as well as typical (not required) corrective actions. Duke also reserves the right to effect immediate termination, if such action is deemed necessary.
SuspensionsDisciplinary SuspensionIn the case of serious misconduct, it may be necessary to protect the safety and security of the workplace by suspending the involved staff member(s) and removing them from the workplace. This corrective action is usually unpaid. Investigatory SuspensionPrior to discharge, it may be advisable to suspend the staff member, pending investigation of the facts, to determine whether termination is the appropriate course of action. While the supervisor is considering termination, the staff member(s) may be relieved from duty and suspended from employment pending a full investigation of the circumstances. Suspension pending investigation normally is paid. The investigation may have one of the following results:
Performance Improvement PlanFrom time to time, supervisors are faced with a staff member whose performance is below expectation. The purpose of the "Performance Improvement Plan" is to help supervisors and staff address and resolve performance issues. This guidance should be used in concert with the advice received from the entity and/or department Human Resources representative and/or a Staff and Labor Relations representative. The "Performance Improvement Plan" aims to fulfill the following goals:
An underlying assumption in the successful resolution of performance issues is that taking action early is always better than waiting. This statement is definitely true when considering ways to prevent performance problems. Early communication and early feedback (both positive and corrective) are good ways to prevent future performance problems. Investing time early is always time well spent. The Performance Improvement Plan form is available here. Which type of proposition argues whether an action should or should not be taken?Propositions of value focus on persuading an audience that something is “good or bad,” “right or wrong,” or “desirable or undesirable.” Propositions of policy advocate that something “should or shouldn't” be done.
What are the three issues for any question of policy?Immediate action is to convince the audience to take action in support of a given policy. What are the three basic issues you must deal with when discussing a question of policy? What will determine the amount of attention you give to each of these issues in any particular speech? Need, Plan, Practicality.
What is a claim about what should or shouldn't be done?Persuasive claim advocating a judgment about something (e.g., it's good or bad, it's right or wrong, it's beautiful or ugly, it's moral or immoral).
What is a question of policy?• “Policy” refers to the reasons or purpose for a legal rule. • Policy questions typically are short essay questions that ask you to evaluate rules rather. than apply them as you do in issue-spotter questions.
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