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Scheduled Maintenance: CPF digital services will not be available on 12 Dec 2022, from 12am to 6am. Maintenance: CPF digital services are not available on 22 Nov 2022 from 12.30pm to 2.30pm. You may access CPF Mobile app. This page was printed on Dec 13, 2022. For the current version, visit https://help.shopify.com/en/manual/orders/refund-cancel-order. Depending on your return policy, you might need to create returns for customers to return purchased items and refund a customer's payment. If you refund orders quickly and effectively, then you show your commitment to customer service and might encourage customers to order again. From your Shopify admin you can create and manage your returns, send shipping instructions and return labels to your customers, track returned items, restock inspected items, and refund payments to your customers. NoteCredit card transaction fees aren't returned to you when you issue a refund. Creating a return for an orderNoteStaff members need to have the Orders permission create a return. You can create a return for an order to help manage items that your customer wants to return. After you create a return, you can send any return shipping information to your customer and track the return. Use the Orders page to manage all of your returns by filtering on the return status. After you receive and inspect the returned items, you can issue a , and restock applicable items. Create a returnYou can create a return from an existing order that has at least one fulfilled line item that has not yet been refunded. If no line items have been fulfilled, then you should the order instead. If you purchased a shipping label for the order but didn't use it, then before creating a return. Steps:
If you choose to create a return label, then you're prompted to create and send the label. For instructions, refer to Creating and sending return labels. NoteIf you want to create a return label without setting your order status to Return in progress, then refer to Creating and sending return labels. Filter orders by return statusYou can filter the orders on your Orders page by return status. Steps:
Cancel a returnIf you create a return by mistake, or a customer has changed their mind about requesting a return, then you can cancel the return that you've created. You can only cancel returns in the following situations:
After you cancel a return, you can't reactivate it, but you can create a new return. Steps:
Refunding an orderNoteStaff members need to have the Refund orders permission to be able to refund an order. When you refund an order, you send payment back to the customer. You can refund an entire order or only part of an order. You can also refund an order without creating a , but you can't create a return after a refund has been issued. In some circumstances, you can and issue a refund. As part of the refund process, you have the option to restock the items and to send a notification email to the customer. If there is no payment to refund, then you can the items from the order. NoteA refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent. If you're using Shopify Payments and you issue a refund, then the amount is deducted from your next available payout. A refund takes up to 10 business days to be credited back to your customer. If you're using Shopify Payments and your payout doesn't have enough funds for a return, then there are different outcomes depending on where you are located.
If a negative balance payout fails, then the payout is tried again in 3 business days. If your Shopify Payments account displays a negative balance, then you might not be able to issue a refund. Refunds are listed as Pending until you have made enough sales to have a positive balance in your Shopify Payments account. After your Shopify Payment account has a positive balance, you can successfully issue a refund. The refunds or transactions that contribute to the negative balance are listed under your Transactions tab as Pending. If you don't have enough sales coming in to clear a negative balance, then there's a possibility of making a manual repayment into the account. Depending on the balance, and the duration of arrears, the Shopify Recovery team might get in touch directly with your store owner to address the negative balance, and to keep your Shopify Payments account in good standing. If the Shopify Recovery team doesn't reach out, then you can email [email protected] to receive a payment link so that you can make a payment with a debit card, credit card, or wire transfer. TipTo see more videos, visit our YouTube channel. Refund an entire orderYou can issue a full refund for all items in an order. Steps:
Refund part of an orderYou can issue a partial refund for specific items in an order. You can then issue additional partial refunds until you've reached the total available to refund, which is the original amount of the order. If a customer made a purchase using a gift card and another method of payment, then when you perform a partial refund, the refund is applied to the gift card first, until it reaches the full amount available for refund. Then rest of the refund is applied to the other payment methods. You can adjust the refund amounts manually for each payment method up to the amount that is available for each payment method. For example, if a partial refund amount of $50 is applied to the gift card, but you can apply up to $20 to a credit card, then you could split the refund by applying $30 to the gift card, and $20 to the credit card. Steps:
The order details screen updates to show that the order is partially refunded. If you process an additional refund to the order at a later date, then the total available to refund will be lower.
The order details screen updates to show that the order is partially refunded. If you process an additional refund to the order at a later date, then the total available to refund will be lower. Restock an orderIf there's no payment to refund for an order, then you can restock the items without creating a return or a refund. Steps:
Mark order as returnedAfter you have created a return, received the items from the customer and refunded the payment, the order is complete. If you choose to restock the items as part of the refund, then the order is closed automatically. If you did not restock the items, then you can mark the order as returned after you receive the items from the customer. Steps:
Review an order's transaction historyThe detailed transaction history for the order is displayed in the Timeline section of an order's overview page and includes returns, refunds, and restocking information. What is the term for the money owed to the medical practice for service provided?Accounts receivable or A/R is a term used to denote money owed to your practice for services you have rendered and billed. Any payments due from patients, payers, or other guarantors are considered A/R.
Which of the following is an example of a contra revenue account quizlet?The Sales Discounts account is an example of a contra revenue account. A sales allowance is recorded as a debit to Accounts Receivable and a credit to Sales Allowances.
What is the cause of an account receivable quizlet?Accounts receivable are amounts owed by customers on account. They result from the sale of goods and services. Notes receivable represent claims that are evidenced by formal instruments of credit.
Which of the following is an objective of internal control of purchases?The objective of internal controls is to safeguard your assets and to properly present financial statements in accordance with Generally Accepted Accounting Principles (GAAP).
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