Which support plan includes aws support concierge service?
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AWS provides 4 AWS support plans with additional features with extra costs. The plans are in order of features and the features for lower support plans are available for higher one and not repeated. NOTE – This post is more relevant for AWS Cloud Practitioner Certification AWS_Support_Plans With hundreds of services and features, AWS provides a combination of various tools, technologies, programs and human resources to proactively help their customers. AWS offers various support plans that customers can choose from based on their needs. AWS has 5 different Support Plans:
The Basic Support plan is already available to all AWS customers by default and is free of charge. It also offers support for account and billing questions including requests for service limit increases. This AWS Support type includes the following:
A Technical Account Manager (TAM) is a technical point of contact who provides advocacy and guidance to assist you in planning and building solutions in AWS using industry best practices. This person proactively coordinates and liaises your concerns to subject matter experts and product teams to ensure that your AWS environment operates optimally. Take note that a designated TAM is only available if you opt for the AWS Enterprise Support plan. Comparison of AWS Support Plans
Customers with an Enterprise support plan are eligible for additional services that are not available in the Developer or Business plans. Aside from having a designated Technical Account Manager, you will also have the following benefits if you opt for an Enterprise-level support in AWS:
Technical Support Response Times
You can also choose a type of AWS Support Plan based on your production workload. If you are only experimenting, testing or doing a Proof of Concept (POC) in AWS, it is recommended that you choose the Developer plan. If you have production workloads running in AWS, it is suitable to opt for the Business plan. Lastly, if you have mission-critical workloads, it is better to stick with an Enterprise plan because it provides the most efficient response times to support your systems. With its Enhanced Technical Support, the Enterprise Support plan provides you with 24×7 access to the AWS Cloud Support Engineers via phone, chat, and email. You can also have an unlimited number of contacts that can open an unlimited amount of cases. AWS also provides you with a response time of less than 15 minutes in the event that your business-critical systems go down. Which of these AWS Support plans provides you with a concierge support team?AWS Enterprise Support provides you with concierge-like service where the main focus is helping you achieve your outcomes and find success in the cloud.
Which AWS support plan comes with a technical account manager Tam and support concierge access?Enterprise-level customers support team includes a designated Technical Account Manager, and access to an AWS Solutions Architect.
What are the support plans offered by AWS support?There are 5 tiers to AWS Support Plans: Basic, Developer, Business, Enterprise On-Ramp, and Enterprise. Depending on the plan you select, you receive different support resources.
Which of the following is available to a company that has an AWS business Support plan?In addition to enhanced technical support and architectural guidance, Business Support provides access to third-party software support, documentation and forums, AWS Trusted Advisor, AWS Personal Health Dashboard, AWS Support API, and launch and event planning.
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