Solution and Diagnostic Data Collection
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
- Operating system
- Browser version
- Computer vendor
- Product name/number
- Serial number
- Connection port
- Driver/device description
- Computer and/or printer configuration
- Hardware and software diagnostics
- HP/Non-HP ink and/or HP/Non-HP Toner
- Number of pages printed
Installed Software Details:
- HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Removing Installed Software:
- Remove "HP Support Solutions Framework" through Add/Remove programs on PC
Requirements:
- Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
- Browser - Google Chrome 10+, Internet Explorer [IE]10.0+, and Firefox 3.6.x, 12.0+
Privacy Policy © Copyright 2022 HP Development Company, L.P.
Front view
Tray 1 [pull to open]
Top output bin
Control panel
Print-cartridge-door release button
On/off switch
Optional Tray 3 [included with the HP LaserJet P2055x printer]
Tray 2
Print-cartridge door
Figure : Front view
Rear view
Jam-release door [pull the green handle to open]
Straight-through paper path [pull to open]
DIMM cover [provides access to the DIMM slot]
Interface ports
Rear duplex jam-release door
Power connection
Slot for a cable-type security lock
Figure : Rear view
Interface ports
Hi-speed USB 2.0 connection, for connecting directly to a computer
RJ.45 network connection [network models only]
Figure : Interface ports
Model and serial-number label location
The label that contains the model and serial numbers is on the outside of the rear output [straight-through paper path].
Figure : Location of model and serial-number label
Solution and Diagnostic Data Collection
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
- Operating system
- Browser version
- Computer vendor
- Product name/number
- Serial number
- Connection port
- Driver/device description
- Computer and/or printer configuration
- Hardware and software diagnostics
- HP/Non-HP ink and/or HP/Non-HP Toner
- Number of pages printed
Installed Software Details:
- HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Removing Installed Software:
- Remove "HP Support Solutions Framework" through Add/Remove programs on PC
Requirements:
- Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
- Browser - Google Chrome 10+, Internet Explorer [IE]10.0+, and Firefox 3.6.x, 12.0+
Privacy Policy © Copyright 2022 HP Development Company, L.P.