The Network Setup Service service entered the stopped state

Network Setup Service service entered the stopped state then started state repeatably

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Windows Server 2019 General

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  We have recently deployed a Windows Server 2019 on AWS. We are running IIS, with a WCF service. Connectivity to the service seems to be fine, however, in the Windows event log I'm seeing regular entries of the following :

  The Network Setup Service service entered the stopped state.

  The Network Setup Service service entered the running state.

  
  
  • Edited by NeilDT Friday, February 7, 2020 2:07 PM

  Friday, February 7, 2020 2:04 PM

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  Might also try from a clean boot.

  https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

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  Regards, Dave Patrick ....
  Microsoft Certified Professional
  Microsoft MVP [Windows Server] Datacenter Management
  
  Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
  

  Friday, February 7, 2020 2:06 PM

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  I've updated my question, something I should of added initially but this Windows 2019 server has been deployed on AWS.

  Friday, February 7, 2020 2:08 PM

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  You might want to try https://forums.aws.amazon.com/forum.jspa?forumID=30

  hth
  Marcin

  Friday, February 7, 2020 2:26 PM

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  Regardless, I'd still try the clean boot, or better yet if you think the image is problematic, ask amazon to stand up a new one for testing, verify the issue isn't present before installing the WCF / IIS configuration.

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  Regards, Dave Patrick ....
  Microsoft Certified Professional
  Microsoft MVP [Windows Server] Datacenter Management
  
  Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
  

  Friday, February 7, 2020 2:30 PM

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  I've gone back over the event log from when the instance was first launched and these event entries were not present. So these entries are as a result of one of the following

  • Installing WCF / IIS configuration
  • Changed the NIC from DHCP to have two static IP addresses
  • Installed all of the pending Windows Updates.
  • Disabled TLS 1.0 and make further changes to ensure that the server passed a PCI Compliance vulnerability scan
  
  
  
  • Edited by NeilDT Friday, February 7, 2020 2:43 PM

  Friday, February 7, 2020 2:40 PM

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  Sounds good then. I'd take up the issue with the WCF / website developer.

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  Regards, Dave Patrick ....
  Microsoft Certified Professional
  Microsoft MVP [Windows Server] Datacenter Management
  
  Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
  

  Friday, February 7, 2020 2:43 PM

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  That is me ! What am I looking for that could be causing this issue?
  

  • Edited by NeilDT Friday, February 7, 2020 2:45 PM

  Friday, February 7, 2020 2:45 PM

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  Then I'd take up these development issues here on MSDN.

  https://social.msdn.microsoft.com/Forums/vstudio/en-US/home?forum=wcf

  or possibly here.

  https://forums.iis.net/

  https://forums.asp.net/

  (please don't forget to mark helpful replies as answer)

  ---

  
  Regards, Dave Patrick ....
  Microsoft Certified Professional
  Microsoft MVP [Windows Server] Datacenter Management
  
  Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
  

  
  
  • Edited by Dave PatrickMVP Friday, February 7, 2020 2:53 PM
  • Proposed as answer by Hannah XiongMicrosoft contingent staff Tuesday, February 11, 2020 4:16 AM

  Friday, February 7, 2020 2:47 PM

Network Setup Service service entered the stopped state then started state repeatably

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Troubleshooting for IIS 7 and above

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  User-1189193391 posted
  

  We have recently deployed a Windows Server 2019 on AWS. We are running IIS, with a WCF service. Connectivity to the service seems to be fine, however, in the Windows event log I'm seeing regular entries of the following :
  
  

  The Network Setup Service service entered the stopped state.
  
  

  The Network Setup Service service entered the running state.

  I've gone back over the event log from when the instance was first launched and these event entries were not present. So these entries are as a result of one of the following

  • Installing WCF / IIS configuration
  • Changed the NIC from DHCP to have two static IP addresses
  • Installed all of the pending Windows Updates.
  • Disabled TLS 1.0 and make further changes to ensure that the server passed a PCI Compliance vulnerability scan

  How can I fix this issue?

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  User-2064283741 posted
  

  I would it down to something to do with

  Changed the NIC from DHCP to have two static IP addresses

  try reverting that to see it is the case.

  It doesn't sound like directly an IIS issue.

9 Replies

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Mace

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Justin1250

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Oct 9, 2015 at 15:15 UTC

Is the issue random? or is it usually around X time a day?

The reason I ask, is my buddy has an older SQL server that when it runs backups it disconnects due to load. He gets to replace it this year so he's excited.

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Poblano

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justin22 Oct 9, 2015 at 15:18 UTC

It's random.

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Datil

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Josh_Cunning

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Oct 9, 2015 at 16:00 UTC

Why is it applying group policies randomly? I usually only see it apply them at startup.

Another place to look would be Windows update...do you have set to look for updates?

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Datil

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-Aldrin-

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Oct 9, 2015 at 16:03 UTC

When did this start happening? did you make any changes recently?

If your SQL server is on a physical server, check the NIC.

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Poblano

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justin22 Oct 9, 2015 at 16:18 UTC

I don't know of anything that changed when it started happening, that would have been the first thing I checked.

Applying group policy isn't random, its every 15 mins,
I causes the problem randomly, once or twice a day.

I don't think It is the NIC, (or any hardware) we failed over the secondary server and still see the problem.

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Mace

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Justin1250

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Oct 9, 2015 at 16:31 UTC

justin22 wrote:

I don't know of anything that changed when it started happening, that would have been the first thing I checked.

Applying group policy isn't random, its every 15 mins,
I causes the problem randomly, once or twice a day.

I don't think It is the NIC, (or any hardware) we failed over the secondary server and still see the problem.

15 min seems like a really short update interval.

Is there a reason its so low? If it is pushing a large amount of info each refresh I could see the possibility of it GPOs being the issue. Or possible a load issue on the DC.

Default is 90 minutes with a random 30 minute window added to it.

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Poblano

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justin22 Oct 9, 2015 at 16:50 UTC

Someone before me must have changed it,
It doesn't need to be any more frequent than default.

It may be worth changing back if I can't find the real fix,
I would think it would make the errors 6x less frequent at least.

But our DCs are not over stressed, Typical CPU and network load are maybe 1%.

I also doubtGP data is stressing ourSQL server much,
The hardware isless than a year old, with 10Gbe connection between it and our VM's including the DC.

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Mace

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Justin1250

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Oct 9, 2015 at 16:56 UTC

I would also go through and check GPOs for any weird policy preferences and scripts. Those two can cause odd behavior sometimes.

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Poblano

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Best Answer

justin22 Nov 2, 2015 at 14:46 UTC

I setup a static route between SQL and the webservers,
And the errors went away.

I'm guessing our load balancer was messing it up somehow,
But I'm not sure why it started happening all of a sudden.

~Justin

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problem:

Sometimes there are problems, the network cannot be connected, and the network setup serviceservice needs to be turned on network setup serviceafter the query , but sometimes it automatically becomes the stopped state instantly after the service is turned on.