What are the two passive responses to job dissatisfaction?

Abstract

This study focuses on workers' responses to job dissatisfaction. It is suggested that four theoretical categories—exit, voice, loyalty, and neglect—characterize a diverse group of more specific behaviors (e.g., turnover, absenteeism, lateness, talking to supervisor, requesting a transfer). A multidimensional scaling analysis (MDS) of collected data supports the categories.

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