How do work teams differ from working groups quizlet?

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Terms in this set (21)

Why are teams so popular?

Increased competition has forced companies to restructure to compete more efficiently
Teams:
Better utilize employee talents
Are more flexible and responsive to change
Democratize and motivate

Work group

Interacts primarily to share information and to make decisions to help one another perform within each member's area of responsibility

Work team

Generates positive synergy through coordinated effort; individual efforts result in a level of performance that is greater than the sum of those individual inputs

Compare work groups and work teams

A group is primarily there to share information and make decisions; no real joint effort is required. A team works in a more coordinated effort to achieve a goal. Work groups and work teams differ on their goals, level of synergy, accountability, and skills. Their function is different. Work groups share information while work teams work together for a collective performance. The synergy in groups is neutral whereas work teams have a positive synergy. Accountability can be individual in both but it is more often mutual in teams. The skills in a group can be varied whereas the skills on a team need to be complementary.

What are the four types of teams?

Problem Solving Teams

Members often from the same department
Share ideas or suggest improvements
Rarely given authority to implement any of their suggested actions
Problem-solving teams are a very popular method used in many organizations. Typically this type of team meets for a few hours each week to solve a particular problem.

Self-managed work teams

Self-managed work teams are comprised of a group of people who perform highly related or interdependent jobs, and take on the responsibilities of their former supervisors.

The effectiveness of this type of group greatly depends on the situation and the goals of the group.
10-15 employees in highly related jobs
Team takes on supervisory responsibilities:
Work planning and scheduling
Assigning tasks
Operating decisions/actions
Working with customers
May select and evaluate members
Effectiveness is dependent on the situation

Cross-Functional Teams

Cross-functional teams gather workers from many different work areas to come together to accomplish a task that needs to utilize multiple perspectives.

This type of group is good at developing new ideas and solving problems or coordinating complex projects. Given that their tasks are normally complex and diverse, it may take some time for the group to develop into an effective and productive team.

Members from same level, but diverse areas within and between organizations
Exchange information
Develop new ideas and solve problems
Coordinate complex projects
Development may be time consuming due to complexity and diversity

Virtual Teams

Computer technology ties dispersed team together
Special challenges
Less social rapport and direct interaction
Difficulty due to dispersed information
Difficult to determining communication level
Virtual teams are increasing in their use. This type of team uses computer technology to bring people together to achieve a common goal. Typically these types of teams get right to work with little socializing, but need to overcome time and space constraints to accomplish the task. In order to be effective, virtual teams need to find ways to establish trust among the members, have close monitoring, and results need to be publicized.

Dispersing information can be challenging. Research shows that virtual teams are better at sharing unique information, but they tend to share less information overall. It can also be challenging to find the best amount of communication. Low levels of virtual communication can mean high levels of information sharing, but high levels of virtual communication can hinder information sharing.

What are the three key components when creating effective teams?

The three key components of effective teams are context, composition, and process variables. Next we will look at each one of these components individually.

Context Factors in Team Success

Understanding the context is important for teams to be effective. The team needs the right resources to do the job well. Members also need effective leadership and structure to facilitate a process that will help the team succeed. It is important that teams fit together so they can successfully utilize the individual skills present in the group. Trust is also an important aspect of teams and essential for group cohesiveness as we have seen previously. Finally, the reward system needs to be equitable and based on team contributions.

Presence of adequate resources
Effective leadership and structure
Climate of trust in the team
Performance evaluation and reward system that reflects team contributions

Team Composition and Success

A manager must pay close attention to how a team is put together to assure group cohesiveness and effectiveness. Each member should be selected based on the type of skills and abilities needed to accomplish the task at hand. However, abilities are not the only characteristic that managers need to pay attention to; personality is also important so that the team can bond and form trust. In addition, the manager must be sure he assigns the right people to fill the roles needed, but maintain adequate diversity so that idea generation still occurs. The manager must also pay attention to the size of the team and ensure that members want to be on the team and enjoy teamwork.

Organizational demography suggests that diversity in attributes such as age or the date of joining should help us to predict turnover.

Abilities of members
Technical expertise
Problem-solving
Interpersonal
Personality of members
Conscientious and open-minded
Allocation of roles
Diversity of members
Organizational demography
Size of teams
Member preferences

Team Process and Success

Common plan and purpose
Specific goals
Team efficacy
Common mental models
Low levels of conflict
Minimized social loafing
A team's processes can have a big impact on its effectiveness. Teams must have a strong commitment to a common purpose that provides direction, but yet incorporates reflexivity so that plans can be adjusted if necessary. The goals of the team must be set up so they are specific, measurable, and realistic yet challenging in order to keep the team members engaged.

Members must believe they can succeed and have a mental map of how to get the work done to assist in the process of accomplishing their task.

Finally, members must navigate through conflict and social loafing to encourage a healthy and effective group.

Turning Individuals into team players involves what three components?

Selection
Training
Rewards

Not all employees are team players. In the United States, for example, our individualistic culture can create challenges for teams. In fact, it is not always possible to turn everyone into a team player. When formulating teams it is important to carefully select the right employees who are more attuned to teamwork. Managers should also carefully craft a reward system to encourage cooperative efforts rather competitive ones. In addition, while managers need to recognize individual contributions to the team, they also need to discourage social loafing.

Selection

Need employees who have the interpersonal as well as technical skills

Training

Workshops on problem-solving, communications, negotiation, conflict-management, and coaching skills

Rewards

Encourage cooperative efforts rather than individual ones

What three factors are important for knowing when a team is not the answer?

Interdependence
Common Purpose
Complexity of Work

We have looked at a number of ways to make teams effective and to encourage good team work. However, teams are not always the answer. There are three questions to ask to assess whether teams fit the situation.

Is the work complex and is there a need for different perspectives?
Does the work create a common purpose or set of goals for the group that is larger than the aggregate of the goals for individuals?
Are members of the group involved in interdependent tasks?

If these three questions all can be answered with a yes, then a team might be the solution!

Complexity of Work

Can the work be done better by more than one person?

Interdependence

Are the members of the group interdependent?

Common Purpose

Does the work create a common purpose or set of goals for the people in the group that is more than the aggregate of individual goals?

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What makes teams different from groups?

A group is a collection of individuals who coordinate their efforts, while a team is a group of people who share a common goal.

How does a group differ from a team management quizlet?

A group is often a collection of people working independently on their own goals; a team is assembled to accomplish complex goals.

Which statement best describes a difference between a work group and a work team?

Which statement best describes a difference between a work group and a work​ team? A. A work group allows members to receive both collective and individual rewards for their​ work, but a work team does not.

What distinguishes a team from other types of groups quizlet?

The two characteristics that distinguish teams from groups are the intensity with which team members work together and the presence of a specific, overriding team goal or objective.