Video encoder CPU or GPU Medal
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Modified on: Tue, 6 Dec, 2022 at 11:18 AM When capturing videos with Overwolf you may encounter certain issues. We've collected several common ones, and added explanations and solutions so you could solve these issues on your own
:) Occasionally you may come across a Tweet or an in-app status message that indicate that
highlights and apps are currently down. In this case, your highlights will not be captured automatically, however you can still capture manual videos of the game. You don't need to do anything; this situation will be resolved on it's own. We only ask for your patience until we finish patching things up and bring the highlights and apps back to work! For more information, please visit the following article: Apps and Highlights Status Explanation. Game
Highlights and Apps are Currently Down If you're experiencing stuttering (frame loss) in your captured videos, unsynced audio and video, videos freezing on one
frame, or no video capturing at all your graphics card's drivers may be out of date. Outdated drivers may prevent your graphics card's encoder from working properly (the encoders are essential for the capturing process), and as a result you might experience different issues with the capturing process. Please make sure that your drivers are up to date by visiting your graphics card's developer's website: Once you update your drivers it's important to restart your PC (in order for the changes to be applied) before you try to capture videos again. The best capturing results can usually be achieved by selecting a codec that uses your dedicated GPU for the encoding process. Other codecs, mainly the x264, use your CPU. If your graphics card's encoder is unavailable (grayed out) despite having the latest drivers, you can take a deeper-effective measure and try a clean driver install. For more information on encoders, please visit the articles in the following category: Codecs. Presets ▾Certain presets may use more of your systems resources, and result in faulty video recordings. Please make sure to have your preset option set to either "Default" or "Automatic" and try to record again. High Quality Settings ▾If your capturing quality settings (resolution, FPS) are set higher than what your system can handle, it will result in faulty videos. You should try to lower the capturing resolution and FPS before launching the game, and then check if the results have improved. Hardware-accelerated GPU scheduling ▾Windows 10's new version, 2004 (build 19041), includes a new graphics setting: Hardware-accelerated GPU scheduling. When turned on, this setting may interfere with Overwolf's OBS-based capture engine and cause various issues with the capturing process and the resulted videos. Turning this setting off can help overcome these issues. Windows 11:Windows Game Options ▾Disabling the following options, through the system settings, can improve the recording:
AMD Ryzen Processor ▾If you have an AMD Ryzen processor, you should try updating your system's BIOS, as we've seen it can solve the issue. You will need to enter your motherboard's manufacturer's website and follow the steps according to your specific motherboard model. Software/App Coexistence ▾If you have any other video capturing/streaming software (like Nvidia ShadowPlay/NVIDIA Share/OBS Studio, for instance) or live wallpaper engine (Such as Lively Wallpaper/Wallpaper Engine) running at the same time as your Overwolf capturing app, this may affect the resulting video, or event prevent Overwolf's app from capturing your gameplay entirely. Please disable or close the relevant software and try to capture your gameplay again with your Overwolf app. Lastly, please make sure that you are not using the recording features of multiple Overwolf apps at the same time as this may cause issues in the recordings. Examples of Overwolf apps with recording features:
Sound IssuesSound Drivers ▾Different sound issues can be the result of outdated sound drivers, so the first thing to make sure of is that you have the most recent drivers installed. You can find Realtek drivers right here, and the drivers for any other audio devices in the manufacturer's website. Sound not recorded at all ▾If you can't hear any sound at all in your captured videos, you may have one of the following software running and conflicting with Overwolf: Nahimic, Alienware Sound Center or Asus Sonic Radar. Please close them when recording with Overwolf to avoid any issues. For more information, please visit the following article: Recording Issues with Nahimic / AWC / Sonic Radar Only recording input sound, output sounds (game, music, etc.) are missing▾If you have recently updated your Windows OS, and have since been having trouble capturing your system's output sounds, you should try the solution presented here: How “Windows Sonic” Spatial Sound Works. This issue can also be caused due to incompatibility between certain headset models and Overwolf's capture engine. Not recording friends' voices from Discord ▾If you have a SteelSeries Arctis or
HyperX headset with chat/game sound balance, and you can't hear your friends' voices on Discord in your captured videos (only your own voice and other sounds from your system) you can fix this issue by changing settings in Discord. Unsupported Sound Format Issue ▾When trying to use any of Overwolf's video recording apps with a specific sound format, you may encounter an error that says "Unsupported sound format issue". This issue may occur when using some kind of USB headset/microphone or a webcam microphone, and to solve it you should change the Default Format setting of your playback/recording device to "Tape Recorder". For more information, please visit the following article: Unsupported Sound Format Issue. Microphone sound only heard from left/right ▾If the sound recorded from your microphone can only be heard from one side (left or right), please check your microphone's channel setting:
Videos Not Captured At AllGPU Drivers ▾If your gameplay videos are not being captured at all, you should first check whether your graphics card's drivers are up to date. Outdated drivers may prevent your graphics card's encoder from working properly (the encoders are essential for the capturing process), and as a result you might experience different issues with the capturing process. Please make sure that your drivers are up to date by visiting your graphics card's developer's website:
Once you update your drivers it's important to restart your PC (in order for the changes to be applied) before you try to capture videos again. SHT Compatibility Mode ▾If your videos only show black frames, and you have both an integrated GPU and a dedicated GPU, please enable the 'Shared texture compatibility mode' option in Overwolf's capture settings: Switchable Devices ▾Having switchable devices in your systems means that different programs can run on different graphics cards (usually the integrated one or the dedicated one). When Overwolf's capture engine is running on one graphics card, and the game is running on the other - it can result in a black screen capture, or no videos being captured at all. The solution is to set Overwolf's capture engine to run on your dedicated graphics card, the same one that the game is running on. This is how you can do that:
Recording Minimum Requirements ▾The following are the minimum requirements for recording with Overwolf apps (having a setup with lower specs may cause issues):
For more information, please visit the following article: Overwolf Recording Minimum Requirements. DPI / Offset IssuesDoes the app's overlay look too big in-game? Is your cursor mislocated from where you actually click? These issues could be the result of having your DPI set higher than 100%, and the solution is setting it back to that scale in the display settings of Windows. To find out how you can change your DPI setting, please visit the following article: How to Scale down your DPI. Another option that cause an offset is the system's text size. To change it, please open the system settings > 'Ease of Access' > 'Display', and lower the text size to minimum. Did you find it helpful? Yes No Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. Related ArticlesBack to top Should I use GPU or CPU for video encoder medal?Video Encoder
Medal allows you to pick between the GPU and CPU to take on the encoding work. In most cases, the GPU encoder will be able to manage most games, but there will be times when the CPU may need to be selected for a smoother recording.
What should my video encoder be on medal?
Is GPU used for video encoding?Figuring out the best way to encode a video is very computationally expensive, and it might not a good idea to throw a ton of CPU cycles at encoding video when you're running a game. That's why modern GPUs usually include hardware video encoders.
Does encoding use CPU?The resolution that you are encoding at has the biggest impact on CPU usage. For example, 1080p has more than twice the number of pixels in each frame versus 720p, and your CPU usage increases accordingly. The most common way to reduce CPU usage is to downscale your resolution.
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